How to Use Cartsy: A Stress-Free Shopping Experience for List Owners

The first step is simple: download the Cartsy app from the Google Play Store or Apple App Store. Sign up using your email and complete your profile. Once you’re in, you’ll see a clean, user-friendly interface designed to make your experience seamless. Cartsy is available in many locations, so the app will automatically connect you with shoppers in your area. If you’re unsure about availability, simply check the app—it will show you active shoppers near you.

• Creating Your Shopping List. Creating a shopping list on Cartsy is as easy as 1-2-3. Open the app, tap on “Create a List,” and start adding your items and quantities, and amount.

  Once your list is ready, you’ll set a service charge. This is the amount you’re willing to pay for the shopping service. Consider factors like the size of your list, distance, and complexity when setting the charge. Don’t worry—if a shopper feels the charge is too low, they can bid for an upgrade, and you can accept or decline.


• Choosing the Right Shopper. After your list is live, available shoppers will bid for it. This is where you get to choose the perfect match! Review their profiles, ratings, and reviews to find someone who meets your needs. Look for shoppers with high ratings, quick response times, and positive feedback from other users.

  Once you’ve selected a shopper, you’ll be connected via the in-app chat. This is your space to communicate, ask questions, and provide additional details. If you need to add or remove items from your list, simply let your shopper know—they’ll do their best to accommodate your requests.


• Tracking Your Shopper’s Progress. One of the best features of Cartsy is real-time updates. Your shopper will keep you informed every step of the way, from when they start shopping to when they’re delivering your items. If an item is out of stock, they’ll notify you and suggest alternatives. You can approve the replacement or ask them to skip the item altogether.

  This level of transparency ensures that you’re always in the loop and that your shopping experience is as smooth as possible.


• Paying for the Service. Payment is handled securely through the app, so there’s no need to worry about cash or awkward exchanges. Once your shopper completes the task, you’ll review the final list and approve the payment. If you’re happy with the service, you can even add a tip to show your appreciation.

  After the transaction is complete, you’ll have the opportunity to rate your shopper and leave feedback. Your review not only helps shoppers improve but also helps other users make informed decisions.

  

• What If Something Goes Wrong? We understand that sometimes things don’t go as planned. If you’re unsatisfied with your shopper’s service or encounter an issue with your order, start by communicating directly with them through the in-app chat. Most issues can be resolved quickly this way.

  If the problem persists, Cartsy’s support team is here to help. You can reach us via the in-app help center or email us at support@cartsy.com. We’re available 24/7 to ensure your experience is as seamless as possible.